Warranty Inquiry? Please send returned product merchandise to: HobbyTown. Horizon Hobby has resolved 0 complaints. Verification can help ensure real people write reviews about real companies. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. Abel R. Carmichael, CA. Save. Claim this business. Verification can help ensure real people write reviews about real companies. By submitting this service request form, you are agreeing to the Horizon Hobby, LLC Service Terms and Conditions. item to the sender at the senders expense. Since opening our doors in 1985, Horizon Hobby, LLC has become the leader in radio control products and accessories. They will sell you the product and disappear after the transaction like a ghost. Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Yes they put crappy servos in. It's 2021. $400 is alot of money for something broken that they won't fix or replace trust me go with a different company I will most definitely pay higher prices for now on. You cannot call horizon hobby. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. Spring Cleaning Sale! Ontario, CA 91761 . If you have any questions, please call us at 877-504-0233 or Email Product Support at productsupport@horizonhobby.com. Ringing to the phone number from horizonhobby.ch page transfer the call to the Germany. The My Spektrum site is dedicated to product registration, firmware updates, and downloads for your Spektrum products. Horizon Hobby | 6,202 followers on LinkedIn. Make your local hobby store stand behind HORIZON HOBBY and you'll see the difference in how your local store treats you, Even they hate HORIZON HOBBYcall me 5057980503.Sherry. Bottom line is that neither Horizon Hobby nor ReadyMadeRC is a customer . Hobbico is a full service retail and wholesale distributor of radio-control hobby products. Last Name. But that's the postal code on my account and when I try to solve the problem I just get the stupid robot that keeps telling me it's unvalid . Will not buy here again! Click to reveal Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! previous years. . They will flat-out ignore emails sent to their service department. Someone is available 24 hours a day, seven days a week to help you, please call: 1-800-682-9090 (TTY 711) Horizon NJ Health Enrollment Hotline For information on enrollment, please call: 1-800-637-2997 . Save $160. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Spektrum Customer Service. Saint Laurent ,QC H4L3L9. Horizon service is limited to Product compliant in the country of use and ownership. 1/10 RBX10 Ryft 4WD Rock Bouncer Kit, Gray. Find out how we combat fake reviews. Since opening our doors in 1985, Horizon Hobby, LLC has become the undisputed leader in radio control products and accessories. RMA# (this is the number we give you) 424 Otterson Drive. Products Purchased from Retailers in These Countries can be Serviced: Exclusive International Service: Please see below for 877-504-0233. Added another star though as it seems to be improving a little bit . Please allow our Returns Department 10-15 business days to process your return upon arrival. Apart from Horizon Hobby 10% Promo Code, the store also provides the new customer discount. Pick the body style & body color of your custom RC truck build. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. The 2 yr warranty is amazing and CS makes it easy and really takes care of you and get replacements quickly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. See all 6 photos. Horizon Hobby best customer service in the business. Warranties apply only to the original purchaser and are not Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. I bought a RealFlight RF9.5 Simulator from Horizon and although I did get the product, the software link to download the app did not work and I did not get a CD to actually use the product. mCPX BL2 BNF Basic with AS3X and SAFE. Last Name. It was now going to be a couple of weeks. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Please type the text you see in the image below: By submitting this form, you agree to the Terms and Conditions View Terms and Conditions. Kyosho now offers an authentic-looking reproduction of the 1969 Z/28 in 1/10 scale through its Fazer Mk2 Readyset kit. Purchased an ECX temper gen2 from a hobby store during a recent trip and a couple of batteries into it (first week of ownership) the front right axle pin disappeared rendering the crawler to a 3x4. You will now be directed to the EU Horizon Hobby website, in German. per hour. Share. To expedite the service of your product, please follow the directions Can you imagine? Warranty service or replacement decisions are at the sole discretion of Horizon. BUT, the customer service goes up and beyond and even sends you upgraded replacements. The battery was defective and lasted only 2 minsSubmitted multiple emails asking to replace battery if they will not accept return--> no response to my emailsPoor customer service. They now seem to spend their entire budget on marketing; I get emails almost daily on new products and trade shows. Complete the Horizon Hobby online service request form and include it with your product when you send it in to our Service Center. This rating has been stable over the past 12 months. 6 reviews of Horizon Hobby "Aloot of bad review not sure why Mike and nick where very kind and helpful ship my bad servo in no time keep up the good customer service A++++" Yelp. Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. . You cannot call horizon hobby. The Apprentice S 2 is equipped with Horizon Hobby's exclusive and innovative SAFE technology, making it possible for almost anyone to learn to fly successfully. Good customer service can cover or make up for some pretty serious mistakes elsewhere in the business. Took 3 hours. Get the latest business insights from Dun & Bradstreet. ***, Due to higher incoming inspection volume, shipping delays and 6245 Metropolitan Blvd E. Montreal ,QC H1X1P7. The online Date of experience: August 18, 2022. 12/22/2022. 67 Posts. Once I received the Typhon, the esc was bad and Horizon Hobbies told me too bad. The customer is responsible for all brokerage fees, duties, and taxes If you have any questions, please contact . View Details Get Directions. Free Shipping On Orders Over $99 Learn More. Customer service is non-existent. Find company research, competitor information, contact details & financial data for Horizon Hobby, LLC of Champaign, IL. If you live outside shipment of the un-serviced Product, through a carrier of the Please ensure all packages and avoid shipping methods or service for proprietary and exclusive-brand products purchased from They told me to send it back and they would send a new one as soon as I shipped the dead one. Order process and shipping has been excellent. Battery lasts 2 minutesAsked to return item next day after a single day use--> no return policy. You can easily contact us using the form below, or you can reach out to us directly with the below methods: To call Horizon Direct Customer Service : Phone : +1 877-595-6382. You can email the site owner to let them know you were blocked. Back up and running and enjoying the truck a lot. I have a couple 6s Arrmas and I love them. To receive service information regarding your model railroad products, please click here. The "Readyset" configuration is Kyosho's name for its . transferable. Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. 4. he received his parts today after ordering 2 days ago and was ecstatic about it..and was telling me he loves these guys and has always done him real good ,, and that he would refer anyone to them..thank you horizon hobby for your hospitality and great services.. Just got my 2nd truck in a year from them and like my first, Very pleased. First flight it lost connection to the receiver and crashed. Call Horizonhobby.com customer service faster with GetHuman. Select the upgrades, accessories, and electronics to be added to your custom RC vehicle. Horizon Hobby Social Media Guy. senders choice and at the senders expense. This website is using a security service to protect itself from online attacks. purchased a new umx turbo timber at Horizon Hobby Europe. 10-04-2021, 07:40 PM. 2004-2023 Big Squid RC, Inc., all rights reserved. I no longer believe I will ever get the replacement. Therefore, To determine the current status of your product, please follow the link below. If a charge is associated with your service, a . 73 reviews for Horizon Hobby, rated 2.50 stars. Worst customer service, they do not stand behind their warranty unless every box is checked. (217) 398-3630. $159.99. Horizon Hobby, LLC Service Center Thank you. You can email the site owner to let them know you were blocked. First Name. I contacted them when it return was on the way and they changed the story. Not another penny will go to Horizon Hobbies. This is the most trustworthy place to buy online when shopping for RC! Some links to third-party websites within posts on our blog may be affiliate links.Affiliate links will be styled with a double underline. retailer or store where your product was purchased. Would not recommend ordering from this company. There is only 1 way to get customer help from them. *Restrictions - Please refer to Horizon Hobby, LLC Service Terms and Conditions. They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. What a shame as the products are good. and send your product back to you. 63% of employees would recommend working at Horizon Hobby to a friend and 45% have a positive outlook for the business. 0. Electronics Service. Items of high value will be shipped back to you "signature required" once your repair is complete. 4710 E Guasti Rd. After Hours Screener; . terrible technicians and customer service. And, to add insult to injury, only certain browsers (MS Edge) will display all of your account information correctly. I recommend horizon hobby and tower hobbies 100%. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. Restaurants. I've broken 2 front bumper supports, lower rear swing arm, servo stripped, and esc motor mounts broke off. And you can talk to someone!!! While Horizonhobby.com does not offer live chat, they do have a phone number. $239.99 $399.99. Well, Ill eat it when I'm wrong. Horizon is not responsible for any loss of data or information associated with service. Beneath its durable exterior, pilots will find an efficient brushless motor along with a telemetry-capable ESC plus a factory-installed receiver and servos. | 36 reviews of Horizon Hobby "Had their qx350 for exactly 1 week before the motherboard shorted out. Horizon NJ Health Care / Case Manager Really bad customer support. WORST TECH SUPPORT IN THE RC HOBBY!!!! | Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded. . I wish I had read these reviews before ordering a Timber x Night Flyer from them. Return shipping will be charged for any JR I finally just gave up. now! For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. By submitting this service request form, you are agreeing to the Horizon ComplaintsBoard.com is a leading complaint resolution website on the Internet. Click here to get notifications about new complaints of Horizon Hobby. Submit a complaint and get your issue resolved. Sorry excuse for a website. I was ordering some parts yesterday evening and completed my purchase. 2 photos. Search For ALL. Try AMainHobbies or MotionRc instead. For more details, and to see what shortcuts or tools we provide to get better, faster help from Horizonhobby.com, tap or click the link. 10 The latest review do not order or buy from here was posted on Jun 30, 2022. Misc. Auto Services . So only thing under warranty is ESC and it's been about a week and haven't heard or seen anything saying its been shipped. but the selection has changed to Horizon Hobby brands. associated with the service and shipment of products. I will change my flying platform to another brand! From Horizon Hobby: Even living in a city you can go out and have some fun with a crawler! *Turnaround time is initiated when the product is checked in by Horizon Hobby. Horizon Hobby has resolved 0 complaints. If received, a non-compliant Product will not be serviced. ordered 2 Gen 3 Protoform oval bodies one I ran in one heay race and it started to crack in the wheel wells. I personally can't even track my package. Horizon service is limited to Product compliance in the country of use Order Status I'm done doing business with them and will be looking for a new RC company to do business with. RC Club, 2904 Research Road responsible for items lost or damaged in shipping. . Recently bought a plane from horizon hobby and picked the 1 day shipping method, And this company claims that they will ship your item out the same day you order it as long as it is a business day. Do not buy anything from this company. 2023 Trustpilot, Inc. All rights reserved. Horrible customer service and communication. When I contacted customer service, the agent named Wes refused to send the part stating I got the model at such a good price I should just go ahead an order it. Haven't had any quality problems so far . Chrome and Firefox won't. (514)744-8280. through the use of a unique service request number. The era of e-commerce is fully upon us. (24) 24 product ratings - E-FLITE UMX PT-17 EFLU3080 Horizon Hobby radio control airplane micro biplane. Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. The worst customer service Ive ever dealt with. Horizon Hobby, LLC Horizon is not responsible for items lost or damaged in transit. Then this is your place to shop!Horrible horrible experience.just to make a purchase! To determine the current status of your product, please follow the link below. DSMX add-ons to JR radios. Many $80 off ends in hours at horizon hobby on Horizon Hobby are waiting for you. shipment of product. 104.131.94.25 hold non-compliant Products for a period of 60 days from notification, Your cart is empty Iv purchased from horizon hobby and tower hobbies many many times and never have had an issue. Sent it back under the manufacturers . product. If a charge is associated with your service, a Horizon Hobby representative will contact you for payment. Find a Hobby Shop | Contact Us | Order Status. Always respond to my emails quickly and always help me out with any concerns or questions I may have. Horizon is not responsible for items lost or damaged in | Overall a junkie company, selling junk. Review: Redcat Gen9 International Scout 800A, Losing Grip SamixRC TRX4 brass upgrades review, ROC HOBBY 1:10 MASHIGAN RC ROCK CRAWLER RS RED 4WD REVIEW, ELEMENT RC ENDURO SE TRAIL TRUCK, SENDERO RTR REVIEW, Review Powerhobby 729MBL Brushless Waterproof Servo, JConcepts 1961 Corvair Lakewood Clear Body, JConcepts 1978 Chevy K10, Tuck Clear Body. Do not send loose batteries or batteries packed with equipment back to Horizon. All charges for service parts, labor, shipping, and other fees are your responsibility. 2023 Trustpilot, Inc. All rights reserved. Not sure why working from home would all of a sudden mean you have 1/10 the number of tech support people, but that's what it seems like. we seek to serve you in a safe and effective manner. . Every time I call this company for service there are long hold times and no body seems to know what is going on. The latest review do not order or buy from here was posted on Jun 30, 2022. The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. Our employees drive the RC community. 8am - 5pm (PST) But that's something I've encountered with every hobby supplier I've ever bought from. I would stay away from any of the products they sell because of this. Find Horizon Blue Cross Blue Shield New Jersey (BCBSNJ) address, contact numbers, member services and customer service phone numbers and more Skip to main content. confiscation of equipment. E-Mail. Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. Funny. You can talk to a person right away. AXI03009. The turnaround time provided is an estimate based on the incoming repair volume and is subject to . It goes against our guidelines to offer incentives for reviews. For all the ways they can help you out, check the support section of the Horizon web site. To expedite the service of your product, please follow the directions for the online service request below. Horizon, use be the best in the business! I'm being generous with a 2 star. $24.99. Number two just cut and painted and started to crack in the wheel wells never ran the body. Horizonhobby.com Phone Number. Purchased a Fox 3000 Glider ,1week later first flight . information, please refer to your product manual or the product pages $199.99. replacement decisions are at the sole discretion of Horizon. Fast Serve Web - Login. Please see below for a complete list Brand. All items should be packed to assure no damage is incurred during Contacting Horizonhobby.com. 3.6 Days. Been emailing back and fourth for days and the tech keeps telling me to bind and calibrate like I havent tried that a million times. Get ready to enjoy your one-of-a-kind custom RC car creation as we build it for you! From our world-class innovative products and customer experience, our commitment to the customer is at the heart of everything we do. Sorry but i have cut and painted hundreds of bodies these 2 are defective for sure!!! Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Followed with four emails. They no longer answer their phones, it takes weeks to respond to emails and their Tech Service people are not nearly as helpful as they used to be. I can't say anything bad about them. Really bad customer support. Therefore, Horizon is not responsible for items lost or damaged in transit. I waited on hold for over 2 hrs to speak to someone about a battery issue. 877-504-0233: Customer Service. Horrible customer service! Only after I've bought it and I can't even see when it's coming EDIT* . Horizon Hobby, LLC Service Center. This company is a joke! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If received, a non-compliant Product will not be I have bought from them all over the last 40 years and can honestly say, "as of now", Horizon is a 5 star suppler. Not good like futaba you call them. All merchandise is the responsibility of the shipper until it arrives to Horizon. This is a secure Web site. Suggest an edit. All i got from them was a 'no' reply that they hadn't sold that particular model for thirty years without any other data for a similar same sized model. Order Status Then about 5 years ago, they started a slow decline. Products Purchased in the European Union or Horizon Hobby Horizon Hobby has an average consumer rating of 1 stars from 10 reviews. Estimated Service Turnaround Times (Business Days)*. Find out how we combat fake reviews. Stay away at ALL costs. We also ensure all reviews are published without moderation. This Knowledge Base is updated, expanded, and refined to ensure that you have access to the very latest information regarding our products. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change . The only negative i can say is they don't always have the stock when you need or want it. They have announced that they are extending their customer service hours to Saturday. You can find contact details for Horizon Hobby above. purchased. for the online service request below. We take our purpose of inspiring dreams and building memories seriously. For products coming in from outside of the US that are cleared for service, the Customer is responsible for . They used to have great customer service. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Ordered a rc car. Horizon Hobby has some good news for those of you that work. E-Mail. ***Horizon Hobby no longer provides service for JR products including Subject. Apparel. Cool. You cant talk to this company over the phone so you have to send them an email or a chat message when I try to send a chat message every time it says our representatives are busy helping other customers tried to email them but no response, I sent them a email 48 hours ago. Then . The online service request will allow you to check on the status of your product through the use of a unique service request number. Never ship containers filled with flammable or combustible liquid, or items or materials that has been in contact with flammable or combustible liquids to Horizon. Warranty only applies as described by the product manufacturer and on BLH6050. Small team and long hours. Warranty service or Lithium-ion battery powered equipment and/or devices must have the batteries removed prior to shipping, unless the battery is installed in the device and protected from short-circuit. Contact Us I tried a couple of times over a few weeks to see if the link was active and no good. Be the first to know about new arrivals, sales, and other exclusive offers from Horizon Hobby. You can't even send this product back cause they won't authorize it to be returned. Overview of Horizon Hobby complaint handling. Hands Down the worse customer service I ever received. In this day and age. Add to Cart. Not too bad. There are missing descriptions, or just plan wrong information. Horizon will not All merchandise is the *Turnaround time is initiated when the product is checked in by Horizon Hobby. In the biggest RC industry buyout in recent history, Horizon Hobby is buying all of Hobbico's RC-related brands. We use dedicated people and clever technology to safeguard our platform. Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Warranties apply only to original purchaser and are not transferable. Vous allez maintenant tre dirig vers le site EU Horizon Hobby, en franais. 10 Horizon Hobby reviews first appeared on Complaints Board on Jul 6, 2011. We were told we had to contact the company horizon so I did they proceeded to tell me under their warranty guidelines, they would not send me new batteries. before sending in any product for repair to ensure we are able to repair Date of experience: 07 March 2023. Axial SCX24 2019 Jeep Wrangler JLU CRC 1/24 4WD RTR Scale Mini Crawler w/2.4GHz (4) 4 product ratings - Axial SCX24 2019 Jeep Wrangler JLU CRC 1/24 4WD RTR Scale Mini Crawler w/2.4GHz. Hobby, LLC Service Terms and Conditions. Good while supplies last. It's all virtual assistant. Contact Us Form. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Live Chat email address so I cc'd him in my final email, which essentially said that I felt like I was being ignored. Customer service. Stay Smart, sign up for Spektrum RC Emails. Wow. Best costomer support. Click Here to Ship Us Your Product for Repair, Do we have your product? with your product. (514)323-8993. After not charging numerous smart batteries very soon after receiving them with no directions that stated that was necessary, Horizon Hobby would not help nor allow contact to or from an actual person to get a non-chat answer. See hours. how to find a doctor or hospital or your out-of-network benefits and costs after normal business hours, you can call 1-833-876-3825 and speak to a . I purchased a new Typhon from an online retailer and used PayPal for the transaction. purchased several AR8010T Spektrum radio airplane receivers only to find them defective and unable to get any support from them.