Nope. This should be illegal. Hi, thanks for your message. Thanks to competent management, the service gradually added various functions, replenished the assortment. Also, look for an email from First Avenue prior to the show confirming any relevant policies. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Returning user? If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. During this period, there were ups and downs in the work of the service, nevertheless, the management always managed to maintain a good reputation of the company. Buying for future events: The shows must go on, and eventually they will. If you need medical seating, another entry in this section provides instructions. This policy may change depending on the performer or at the discretion of management. All rights reserved. If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Click the Sell button next to the event in your AXS Account. Some venues and artists are offering refunds to fans who want out in the meantime, but mostly these tickets are still valid and not voidable. The action you just performed triggered the security solution. Travel with up to four fellow passengers per ticket for as little as EUR 3 per additional passenger. Still no refund. Not sure why they do it. Please visit our help page or contact customer support for assistance. Try Now Rate us and Write a Review Not sure when Louisville was cancelled AXS (for Detroit) doesnt even have a phone number to call, and I emailed them on Sunday for any update. 2023 Trustpilot A/S. Bought tickets for a group? So please be as cautious as possible when going through AXS. Once we were in the chat the respons was very quick and our problem (not receiving an email conformation) was solved immediatly. If we are talking about canceling a purchase on your part, then any purchase on the service is final and cannot be canceled by you. When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. If your event is cancelled, we'll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement). He responded to my email straight away, which surprised me, he took my email seriously and was so supportive and helpful over an issue that was clearly my mistake. Mehr Infos unter The email says "Contact us . Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. AXS handles payment and delivery so buyers and sellers never interact with each other. Montag - Mittwoch, Freitag Children under the age of six can travel for free. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. I assumed I would have to sell it but no help offered we unfortunately lost my sister who I purchased the gift for. She resolved the issue so quickly and was very kind and polite! Das ZIB der Landeshauptstadt Saarbrcken beantwortet keine Fragen, die die Flchtlingssituation betreffen. Bought your tickets at the venue's box office? The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Chris Riemenschneider Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. According to the aggregate of user reviews, the service receives 4 points out of 5, which is a very good indicator: after all, after the coronavirus pandemic, trust in many services of this kind has greatly decreased. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. Customers of the service often ask questions about ticket cancellation. We cant even do that. So I guess I'll be leaving one devastated child at home. This is confirmed by several experts. AXS is a legit reliable and safe service, so the companys employees speak openly about fees without hiding them. Concert tickets only usable with a mobile app.Update: an expected rubbish reply from AXS. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. The companys slogan is an excellent uninterrupted operation in real-time. Crappy buisness practice!!! If you do not currently have an AXS account you will be . I did all of this. We are shipping items weekly, but there is a delay due to the current circumstances. Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. To do this on the date of the concert! We will inform all ticket holders via email of any event updates. Our standard policy allows cell phones and small point and shoot cameras only (no detachable or telescoping lenses). Fees are the money that the service earns on ticket sales. First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. x. "Ticket holders will automatically receive a refund for cancelled events. Five star +!! The company works not only with customers from America but also with foreign fans, the service is very popular among users of European countries. AXS Where is my refund???? Please note that due to artist requests, some concerts and events may still require proof of vaccination, or negative test results, or will have mask policies in place. See below for venue-specific instructions. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Claim request is processed after verification.. AXS Ticket Reviews Is AXS Tickets Legit & Reliable? The tickets are no longer valid and will not gain you entry to the event. I had an amazing experience regarding accessibility and Georgios went above and beyond to help and support me. Well guide you through the process. How do I get a refund for classic hard stock tickets? Hi Tracey, and thanks for your message. The service is managed by Anschutz Entertainment Group. Such symbols include, but are not limited to, the Confederate flag. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Best Ticket Broker! ONLINE: Click on a Buy Tickets button in the. The service guarantees that everything takes place exclusively within the framework of the law. E-mail: Anyone can write a Trustpilot review. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. AXS won't give the seller their money until after the event takes place (which is over a year away) yet they charged both of us for said tickets- how much money are they holding onto when they unethically keep the money from the sale of your tickets and got paid twice for each of these tickets. Yes, the tickets are legit. Let us know what you were doing when this page came up, plus your IP and request ID For information and tips, please visit: If you have problems and need any assistance, there are many counselling centres available to you. Click here. For information about travelling by bus and Saarbahn in various languages, please visit: Unterwegs im Saarland. They are the instantly available for resale for 3x the price. may not be valid. 173.236.224.153 In 2015, a significant event took place in the history of the companys development, which played a major role in the further development of the service. Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. First Avenue proudly uses the United States Postal Service for all shipping within the United States. Show the ticket in the App at the entrance and get them scanned to enter. Contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Klicka hr fr att kontakta oss. Ticket holders should expect an e-mail from the site with new information. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. Horrible customer service, hope their business shuts down before they STEAL more money from people. Im very grateful that within 24 hours I was notified that a pass had become available & was sent an email with the confirmation details. They rob people of their money. If youre still looking for tickets, you can check the AXS Official Resale page. When an AXS profile is created using Facebook, the service requests some basic information (for example, preferences, interests). We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. Many customers like how the service staff solves their problems: quickly and politely. Cases of fraud when working with this service occur very rarely. Performance & security by Cloudflare. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. Also that I could receive a full refund for my ticket if a pass didnt become available. Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Weekly and monthly tickets are available at Saarbahn ticket shops/customer service centres. Ticket machines are located directly at the tram stations. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. Terrible customer service. The management is doing everything possible to focus on the efficiency of cooperation with customers and quick response to different situations. The tickets I have are not real tickets, cant sell them cant use them. The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. The information that the site sells illegal tickets has no basis. According to most users, the support service of the service works perfectly, many people give the service five stars in the reviews. Scripted call center response - not able to offer any support. His response was so quick and clear and he went on to respond to all of my queries in the same day. The Loge and Balcony sections at the Palace contain fully reserved seating. Many fans find it best to TRANSFER the seats to their guests prior to the event. Yes, according to most users, you can trust the service, since it is legit reliable and safe. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. Fantastic service thank you Gatian ! Lack motivation? and our We notice that your web browser is out-of-date. Appreciate any help you can offer to allow me to resell as a minimum. !!! Before writing or calling the support service, users are advised to carefully read the list of surveys that are asked most often. BBB Business Profiles generally cover a three-year reporting period. We also ensure all reviews are published without moderation. Ticket purchases are final. Also, the ticket price is guaranteed to be refunded if the ticket is not delivered for some reason beyond the buyers control. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. At the customer service centre located at Nassauer Str. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Click to reveal I will not be using either Stubhub or AXS ever again. Sports tickets: For now, teams such as the Timberwolves, Wild and Twins are listing their games as postponed, not canceled, so no refunds are being automatically given yet. If you see a Sell button next to your tickets in your account, you can sell them! I am now discussing this matter with trading standards. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate. IP: 188.165.239.102 We use dedicated people and clever technology to safeguard our platform. I tried to buy insurance after the fact but . , Star Tribune