Holiday shipping is now in full swing, check out these helpful shipping tips! Apr-22-2015 12:43 PM. More shipping tips from your fellow sellers! I guess my concern is by changing the address myself I lose seller protection. Then . . Posted by 6 minutes ago. I had one come back not too long ago for the same reason. 3. . Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. I can change it manually, but I shouldn't have to. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Returns happen. We've received a response from our Shipping team regarding This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Copyright 1995-2023 eBay Inc. All Rights Reserved. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I don't think that is an option in the eBay interface. For a Payment Made With Depop Payments. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . My post office crossed out all the "return to sender" notices, corrected the address, and resent it . buyer wants refund. The other day I noticed - Determine if the flaw or issue was something you missed, or happened after the item left . Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Item was $5 I received $3 and they paid for shipping. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Click on the home icon. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Oh, Ship! I weigh my item, then add for the box and paper / Tap on "All Sold Items". One can do a partial refund through PayPal, but then the seller loses final value fees. But experience has shown YAY. More shipping tips from your fellow sellers! 8.5x11 pdf. Attach proof of full refund to the buyer (i.e. amount you paid for shipping. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Posted by 4 days ago. Ask the buyer to provide proof for the claim. - edited There are two ways to list items on Depop: Using the Depop app. I was shipping to Canada and when I printed the label ebay had entered bubble wrap. moment, Oh, Ship! Look below the buyer's address, and you will see an "edit" link. For more information, please see our I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. I'll admit, I am in the middle of printing labels, so I haven't had a correct. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. I really don't want to lose money, Scan this QR code to download the app now. First time this has happened to me. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Does e-Bay provide shipping discounts when buying postage. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Im a rookie seller Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Now I dont have the money to refund them. But, she paid $3 less than what I paid for the label. Everything you need to know for your eBay business. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. Select the transaction you'd like to refund > tap Refund. 08-03-2019 Thank you! I had a similar case recently. 08-03-2019 Repeated violations will result in a ban. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch when looking at my active listing page that one of the items had FREE in Is there any way But they don't have to disrupt your businessor your profits. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Holiday shipping is now in full swing, check out these helpful shipping tips! Click on the home icon. The new packing slip format is too large for small packages and wastes a Scammed through Depop. Make sure you know what you can ship and what you cant to avoid delays and fines. ok??? To send a full refund, follow the steps for 'Full refund'. buyer wants refund. ebay customer service on their facebook page. Seller Center has answers you can trust for all your selling questions. Thank you for your help. The next day it was back in MY mailbox. for insurance or any other add-ons, but the closest I can find has the tracking#9405508205496706906278I has already shipped on other seller has cancelled Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? What will happen if they open a case. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Please make sure you've read the community rules, and that your post follows our posting guidelines. The content you are looking for has been archived. Listing is fairly easy on Depop. Open communication can lead to a swift resolution. If you are issuing a full refund, Click Full Refund and follow the steps on the app. zip code and city. The buyer wants me to ship it back and is willing to pay the postage. Click the image above for the latest Announcements from eBay. my order because shipping was more than they expected. Each user has 180 days to request a refund via Depop. Check the claim against your item description. Close. How do I go about refunds? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do not instead print another label at eBay or that second label will be considered as you shipped late. Oh, Ship! 06:10 AM. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. i was winning bidder on a (2nd time listed) item. . Use tracked shipping labels. Make sure you know what you can ship and what you cant to avoid delays and fines. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. If you are issuing a partial refund, Click Partial . Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" They paid,I reshipped with a new label and they got it just fine. The phone did not arrive after 2 days even though the seller said they'd send it next day . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Offering free shipping is a plus, too, if you want to sell your item faster. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. And how do I charge them postage through paypal or ebay? More posts from the Depop community. They want a refund, luckily I haven't shipped it yet. Tap > tap All sold items. Find the transaction you would like to refund > Click "Refund". 5. Read more about Klarna as a Buyer. Welcome to the Shipping board! Please search the subreddit before posting to see if the topic has already been discussed. Tap on "All Sold Items". Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Through the Depop website. Instead I get a letter size Hey everyone! I Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Cookie Notice Click on that and add the apartment number. New episodes weekly! How do I do that? Once opened you will be able to ask for tracking information or request a refund. Buyer asks for partial refund after 2 weeks. How do I do that? We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Tap on "All Sold Items". How to use your eBay earnings to purchase shipping labels. these guys are pretty straightforward. Or you can take a Sharpie and write the apartment number on the new label. and our Knowing your shipping cost is critical to pricing your items right and maintaining your profit. A strong shipping strategy is key for a successful holiday. QUESTION. Thanks for your submission to r/Depop ! View related content below. I sold a glass lid. I currently have opted in for EIS on all three of my selling accounts. How do I do that? Will I have to pay the full $5 back to them when I only received $3 from taxes? First, the chance that your package will be lost is very small. Find the transaction you would like to refund > Click " Refund ". screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). That No one can fix this. You can edit the address in the shipping interface. If I reprint a label, it will print the same wrong address. Here you can discuss all things shipping with other members. is that really Returns happen. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. A strong shipping strategy is key for a successful holiday. full sheet of paper. I am totally lost. can anyone help? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. When you've received the item - refund the buyer. Knowing your shipping cost is critical to pricing your items right and maintaining your profit.